
亚马逊不再是那个亏损的在线书店了。上周,这家零售巨头公布了创纪录的季度和年度利润,营业收入同比增长86%。
但在公开解释这一利润增长时,亚马逊并未披露全部情况。这种信息的模糊处理使得这样一个问题悬而未决:亚马逊通过一项颇具争议的商业手段——提高数百万独立卖家的费用(这些卖家对于丰富其购物平台的线上货架至关重要)——究竟赚取了多少利润。
首先,让我们来解释一下亚马逊盈利状况中清晰的部分:其规模庞大且不断增长的亚马逊云科技(以下简称AWS)云计算业务是推动利润增长的关键力量。2024年该业务占亚马逊核心业务活动总收入 (686 亿美元)的 58%,即 398 亿美元的营业利润。
在此之后,事情就开始变得扑朔迷离了。2024 年亚马逊营业利润的其余 42%(12 个月内的 288 亿美元)来自其非AWS 业务。问题在于,这部分业务涵盖了众多不同的大型部门,亚马逊将所有这些部门的利润集中在两个地理区域:北美和国际。
亚马逊的一项关键业务,也是其最为人所熟知的业务,即核心电子商务业务(商品的买卖活动)。亚马逊 Prime 会员费也构成了庞大的收入来源。此外,亚马逊的广告业务发展迅速,该业务通过在搜索结果中展示简单的赞助产品列表打下了坚实的基础,此后还扩展到了流媒体视频广告领域。
此外,亚马逊还向独立卖家收取仓储、运输和客户服务等费用。总而言之,亚马逊在2024年通过这些费用实现了超过1500亿美元的收入。若将这一收入流视为一个独立的公司实体,那么它将跻身《财富》杂志25强。
在此期间,亚马逊从卖家销售额中抽取的分成也有所增加。据电子商务研究网站 Marketplace Pulse 称,早在 2016 年,亚马逊就以各种费用和广告的形式从商家销售额中抽取了三分之一的分成。但根据同一家公司的数据,到了2022 年,这一比例已超过 50%。去年,亚马逊宣布了一系列新的复杂费用,此举让众多卖家感到愤怒,甚至那些长期支持亚马逊商业做法的卖家也不例外。许多卖家表示,这使得在亚马逊平台上开展业务变得愈发不可预测且成本更高。(当时亚马逊辩称,实际上许多卖家所需支付的费用反而会有所减少。)《财富》杂志当时独家报道,美国联邦贸易委员会正对这些费用的上涨情况进行调查。
回到利润问题:2024年剩余的288亿美元利润从何而来?亚马逊高管表示,广告业务是推动利润增长的关键因素。首席财务官布莱恩·奥尔萨夫斯基(Brian Olsavsky)本周称其为“盈利能力的重要贡献者”——分析师估计,该业务线的利润率甚至高于AWS。
除此之外,亚马逊高管还提及了仓储和运输业务的成本削减,首席执行官安迪·贾西表示,降低每笔订单从亚马逊仓库到客户家门口的运输成本“是我们营业收入增长的重要推动力”。
亚马逊削减成本的部分举措源于其将美国的仓库网络重组为八个区域,每个区域都旨在存储并为邻近区域的客户发货,而非在全国范围内运输。亚马逊建立的小型本地配送站也缩短了从仓库到客户住所的距离,从而降低了每笔订单的运输成本。与此同时,亚马逊高管表示,自动化水平的提升,包括使用更多未来感十足的仓库机器人,有助于提高效率,从而降低成本并提升盈利能力。
但我们有理由相信,亚马逊通过向卖家收取费用或将大幅提升其利润水平。一个长期困扰顶级卖家的问题是,亚马逊向卖家收取的费用中,有多少是亚马逊真正需要用来支付相关成本并获得合理利润的,又有多少是因其作为美国迄今为止规模最大的电子商务平台而向卖家收取的额外税费?亚马逊从未提供过这些信息,部分原因可能是担心这样做会招致审查。请记住,美国联邦贸易委员会目前对亚马逊提起的反垄断诉讼,其中部分指控便涉及该公司滥用对卖家的权力。(亚马逊对这些指控进行了抗辩,该案将于2026年10月开庭审理。)
随着时间的推移,亚马逊从卖家费用中获得的收入增长或许能说明部分问题。在过去的六年里,自从亚马逊开始将来自第三方卖家费用的收入细分以来,这部分收入对公司整体收入增长的贡献日益显著。2019年,卖家费用占亚马逊收入的19%,不包括AWS的销售额。然而,截至去年,卖家费用占亚马逊非AWS收入的29%以上,增幅高达 53%。
在此期间,亚马逊的电子商务业务对第三方卖家的依赖程度虽有所加深,但并未达到极高的水平。2019年,第三方卖家销售的商品约占亚马逊总销售额为 53%,而去年这一比例为61%。对于第三方卖家而言,15%的市场份额增幅相对温和。
《财富》杂志记者曾就亚马逊卖家费用增长是否悄然之间为亚马逊整体盈利能力做出重大贡献这一理论,向知名华尔街分析师、现就职于Evercore ISI的马克·马奥尼(Mark Mahoney)求证。
马奥尼在给《财富》杂志的一封电子邮件中写道:“虽然我并未进行过你所提及的分析,但我认为你的观点是有一定道理的。”不过,他表示,亚马逊利润丰厚的广告业务的增长,以及仓储和运输领域的成本改善,可能对利润的贡献更大。
但马奥尼也认为,记者提出的假设是合乎情理的,卖家费用的增长“很可能对公司创纪录的利润产生重要影响”。
至于亚马逊方面对于这一假设的看法,公司并未表态;该公司发言人安吉·昆内尔(Angie Quennell)拒绝置评。(财富中文网)
译者:中慧言-王芳
亚马逊不再是那个亏损的在线书店了。上周,这家零售巨头公布了创纪录的季度和年度利润,营业收入同比增长86%。
但在公开解释这一利润增长时,亚马逊并未披露全部情况。这种信息的模糊处理使得这样一个问题悬而未决:亚马逊通过一项颇具争议的商业手段——提高数百万独立卖家的费用(这些卖家对于丰富其购物平台的线上货架至关重要)——究竟赚取了多少利润。
首先,让我们来解释一下亚马逊盈利状况中清晰的部分:其规模庞大且不断增长的亚马逊云科技(以下简称AWS)云计算业务是推动利润增长的关键力量。2024年该业务占亚马逊核心业务活动总收入 (686 亿美元)的 58%,即 398 亿美元的营业利润。
在此之后,事情就开始变得扑朔迷离了。2024 年亚马逊营业利润的其余 42%(12 个月内的 288 亿美元)来自其非AWS 业务。问题在于,这部分业务涵盖了众多不同的大型部门,亚马逊将所有这些部门的利润集中在两个地理区域:北美和国际。
亚马逊的一项关键业务,也是其最为人所熟知的业务,即核心电子商务业务(商品的买卖活动)。亚马逊 Prime 会员费也构成了庞大的收入来源。此外,亚马逊的广告业务发展迅速,该业务通过在搜索结果中展示简单的赞助产品列表打下了坚实的基础,此后还扩展到了流媒体视频广告领域。
此外,亚马逊还向独立卖家收取仓储、运输和客户服务等费用。总而言之,亚马逊在2024年通过这些费用实现了超过1500亿美元的收入。若将这一收入流视为一个独立的公司实体,那么它将跻身《财富》杂志25强。
在此期间,亚马逊从卖家销售额中抽取的分成也有所增加。据电子商务研究网站 Marketplace Pulse 称,早在 2016 年,亚马逊就以各种费用和广告的形式从商家销售额中抽取了三分之一的分成。但根据同一家公司的数据,到了2022 年,这一比例已超过 50%。去年,亚马逊宣布了一系列新的复杂费用,此举让众多卖家感到愤怒,甚至那些长期支持亚马逊商业做法的卖家也不例外。许多卖家表示,这使得在亚马逊平台上开展业务变得愈发不可预测且成本更高。(当时亚马逊辩称,实际上许多卖家所需支付的费用反而会有所减少。)《财富》杂志当时独家报道,美国联邦贸易委员会正对这些费用的上涨情况进行调查。
回到利润问题:2024年剩余的288亿美元利润从何而来?亚马逊高管表示,广告业务是推动利润增长的关键因素。首席财务官布莱恩·奥尔萨夫斯基(Brian Olsavsky)本周称其为“盈利能力的重要贡献者”——分析师估计,该业务线的利润率甚至高于AWS。
除此之外,亚马逊高管还提及了仓储和运输业务的成本削减,首席执行官安迪·贾西表示,降低每笔订单从亚马逊仓库到客户家门口的运输成本“是我们营业收入增长的重要推动力”。
亚马逊削减成本的部分举措源于其将美国的仓库网络重组为八个区域,每个区域都旨在存储并为邻近区域的客户发货,而非在全国范围内运输。亚马逊建立的小型本地配送站也缩短了从仓库到客户住所的距离,从而降低了每笔订单的运输成本。与此同时,亚马逊高管表示,自动化水平的提升,包括使用更多未来感十足的仓库机器人,有助于提高效率,从而降低成本并提升盈利能力。
但我们有理由相信,亚马逊通过向卖家收取费用或将大幅提升其利润水平。一个长期困扰顶级卖家的问题是,亚马逊向卖家收取的费用中,有多少是亚马逊真正需要用来支付相关成本并获得合理利润的,又有多少是因其作为美国迄今为止规模最大的电子商务平台而向卖家收取的额外税费?亚马逊从未提供过这些信息,部分原因可能是担心这样做会招致审查。请记住,美国联邦贸易委员会目前对亚马逊提起的反垄断诉讼,其中部分指控便涉及该公司滥用对卖家的权力。(亚马逊对这些指控进行了抗辩,该案将于2026年10月开庭审理。)
随着时间的推移,亚马逊从卖家费用中获得的收入增长或许能说明部分问题。在过去的六年里,自从亚马逊开始将来自第三方卖家费用的收入细分以来,这部分收入对公司整体收入增长的贡献日益显著。2019年,卖家费用占亚马逊收入的19%,不包括AWS的销售额。然而,截至去年,卖家费用占亚马逊非AWS收入的29%以上,增幅高达 53%。
在此期间,亚马逊的电子商务业务对第三方卖家的依赖程度虽有所加深,但并未达到极高的水平。2019年,第三方卖家销售的商品约占亚马逊总销售额为 53%,而去年这一比例为61%。对于第三方卖家而言,15%的市场份额增幅相对温和。
《财富》杂志记者曾就亚马逊卖家费用增长是否悄然之间为亚马逊整体盈利能力做出重大贡献这一理论,向知名华尔街分析师、现就职于Evercore ISI的马克·马奥尼(Mark Mahoney)求证。
马奥尼在给《财富》杂志的一封电子邮件中写道:“虽然我并未进行过你所提及的分析,但我认为你的观点是有一定道理的。”不过,他表示,亚马逊利润丰厚的广告业务的增长,以及仓储和运输领域的成本改善,可能对利润的贡献更大。
但马奥尼也认为,记者提出的假设是合乎情理的,卖家费用的增长“很可能对公司创纪录的利润产生重要影响”。
至于亚马逊方面对于这一假设的看法,公司并未表态;该公司发言人安吉·昆内尔(Angie Quennell)拒绝置评。(财富中文网)
译者:中慧言-王芳
Amazon isn’t the money-losing online bookstore it once was. Yesterday, the retail giant announced record quarterly and annual profits, with operating income increasing 86% year-over-year.
But when it comes to explaining this profit growth publicly, Amazon doesn’t disclose the whole picture. And that murkiness leaves unanswered the question of just how much profit comes from one of Amazon’s thornier business practices: Increasing the fees on the millions of independent sellers who are critical to stocking the shopping platform’s digital shelves.
First, let’s explain what part of Amazon’s profitability picture is clear: Amazon’s giant and growing AWS cloud computing business is a significant profit driver, accounting for 58% of Amazon’s operating profit in 2024—or $39.8 billion of the total $68.6 billion income from core business activities.
After that, things start to get cloudier. The remaining 42% of Amazon’s operating profits in 2024—$28.8 billion over the 12 months—come from Amazon’s non-AWS business. The problem is that that bucket encompasses many different, giant divisions, and Amazon lumps all of their profits together into two geographic sections: North America and international.
One key operation is the core e-commerce business of buying and selling inventory that Amazon is still mainly known for. Prime membership fees also support a massive revenue stream. Additionally, there’s Amazon’s fast-growing advertising business, which built a sturdy foundation through simple sponsored product listings in search results, and has since expanded into streaming video ads too.
And then there’s the fees Amazon charges its independent sellers for services like warehousing, shipping, and customer service. All told, Amazon brought in more than $150 billion in revenue via these fees in 2024. If that revenue stream was its own corporation, it would rank inside the Fortune 25.
Along the way, the cut Amazon takes from seller sales has also grown. Back in 2016, Amazon took a 1/3 cut of sales by merchants, in the form of fees and advertising, according to e-commerce research site Marketplace Pulse. But by 2022, it had surpassed 50%, according to the same firm. Then, last year, Amazon sellers—even longtime defenders of Amazon’s business practices—were outraged when the company announced a series of new, complex fees that many sellers said made doing business on Amazon less predictable and more expensive. (Amazon argued at the time the amount of fees many sellers would pay would instead decrease.) Fortune reported exclusively at the time that the Federal Trade Commission was probing the fee increases.
Back to the profit question: Where does the remaining $28.8 billion of 2024 profit come from? Amazon officials say that ads are a significant profit driver. CFO Brian Olsavsky this week called it “an important contributor to profitability”—and analysts estimate that the business line has even higher profit margins than AWS.
Beyond that, Amazon officials have talked up cost reductions in their warehousing and transportation operations, with CEO Andy Jassy remarking that cost reductions in moving each order from an Amazon warehouse to a customer’s door “has been a meaningful driver of our increased operating income.”
Part of those cost cuts have come from Amazon reorganizing its warehouse network into eight U.S. regions—each designed to store and ship goods to customers nearby rather than across the country. Amazon’s buildout of smaller, local delivery stations also has reduced transportation costs per order by shortening the distance from the warehouses to customer homes. Meanwhile, Amazon officials have cited increased automation, including the use of more futuristic warehouse robots, as helping become more efficient, and thus reducing costs and boosting profitability.
But there’s reason to believe Amazon’s seller fees may be meaningfully boosting the bottom line. A persistent question among top Amazon sellers is how much of the fees Amazon collects from them does it actually need to cover the associated costs and generate a fair profit, and how much is essentially an extra tax that Amazon can charge sellers because of its position as the largest e-commerce store in the U.S., by far? Amazon has never offered up this information, likely partly because of the scrutiny it would invite. Remember, the Federal Trade Commission’s current antitrust lawsuit against Amazon argues, partly, that the company has abused its power over these sellers. (Amazon has fought the claims, which are set to go to trial in October 2026).
Looking at Amazon’s revenue growth from seller fees over time may tell part of the story. Over the last six years, since Amazon began breaking out revenue from third-party seller fees, Amazon’s revenue from seller fees has grown more meaningful to the company’s overall top line. In 2019, seller fees represented 19% of Amazon’s revenue, excluding AWS sales. By last year though, seller fees accounted for more than 29% of Amazon’s non-AWS revenue. That’s a 53% increase.
Amazon’s e-commerce business has become more dependent on third party-sellers over that period, but not by that much. In 2019, the share of total Amazon merchandise sold by third-party sellers was around 53% versus 61% last year. That’s a relatively modest 15% share growth for third-party sellers.
This Fortune reporter ran the theory of Amazon seller fee growth being a quiet, but material contributor to Amazon’s overall profitability to well-known Wall Street analyst Mark Mahoney, now of Evercore ISI.
“I haven’t done the analysis you’re talking about, but makes sense,” Mahaney wrote in an email to Fortune. However, he said that growth in Amazon’s highly-profitable ad business, along with cost improvements in the warehousing and transportation areas, were likely bigger contributors to profits.
But Mahaney also believes this reporter’s hypothesis is reasonable, and that growing seller fees “may well be material” to the company’s record profits as well.
As for Amazon’s take on the seller-fee hypothesis, it’s not saying; spokesperson Angie Quennell declined to comment.