
餐饮配送业巨头DoorDash似乎有多重优势。
它占据美国餐饮配送市场约三分之二的份额,去年营收突破100亿美元。最新发布的强劲财报提振了投资者信心,公司市值已超过830亿美元。同时,其不断拓展的新业务线为未来几年的持续增长奠定了基础。
但当分析师本周询问其首席执行官徐迅,DoorDash的未来增长将更多依赖新客户获取还是现有用户消费频次提升时,他坦率地分析了他对公司未来发展的看法。
他说道:“以我们耕耘最久的美国餐饮配送领域为例,我们的业务量仍不足全美餐饮业销售额的10%。放眼全球,这个比例会更小。”
徐迅补充道:“结合人口基数考量,我们的市场渗透度可谓沧海一粟。因此我的答案其实是双管齐下——既要提升渗透率,也要增加消费频次。”
无论这番表态意在调整市场预期,还是为投资者描绘成长蓝图(后者的可能性更大),都折射出纯餐饮配送行业仍处初级阶段的现实。
在美国餐饮配送行业,2013年成立、2020年上市的DoorDash能在与Uber Eats、GrubHub的竞争中突围,部分得益于其“农村包围城市”的战略——郊区市场不仅竞争较小,客单价也更高。疫情封控措施更助推了业务爆发式增长。
近年来,公司逐步拓展至杂货、非食品类零售配送,并在不破坏客户体验的情况下谨慎发展在线广告业务。
徐迅在财报电话会上强调:“我认为,对一款产品的成功最重要的是平衡广告主需求与消费者体验,因为健康的平台生态始终是广告业务的前提和根基。”
最新财报显示,DoorDash季度营收达29亿美元,同比增长25%;实现净利润1.41亿美元,较去年同期的1.51亿美元亏损有显著改善。
过去12个月,其股价翻倍至201美元。
DoorDash新推出的软件平台,为餐饮零售商提供工具,通过自己的网站和应用程序订餐。对于这个平台,徐迅保持审慎乐观,公司目前所解决的只是最容易实现的目标。
他表示:“当前我们仅解决了自主配送和订餐的基础需求,但要真正成为数字化领军者,仍需突破更多边界。”(财富中文网)
译者:刘进龙
审校:汪皓
餐饮配送业巨头DoorDash似乎有多重优势。
它占据美国餐饮配送市场约三分之二的份额,去年营收突破100亿美元。最新发布的强劲财报提振了投资者信心,公司市值已超过830亿美元。同时,其不断拓展的新业务线为未来几年的持续增长奠定了基础。
但当分析师本周询问其首席执行官徐迅,DoorDash的未来增长将更多依赖新客户获取还是现有用户消费频次提升时,他坦率地分析了他对公司未来发展的看法。
他说道:“以我们耕耘最久的美国餐饮配送领域为例,我们的业务量仍不足全美餐饮业销售额的10%。放眼全球,这个比例会更小。”
徐迅补充道:“结合人口基数考量,我们的市场渗透度可谓沧海一粟。因此我的答案其实是双管齐下——既要提升渗透率,也要增加消费频次。”
无论这番表态意在调整市场预期,还是为投资者描绘成长蓝图(后者的可能性更大),都折射出纯餐饮配送行业仍处初级阶段的现实。
在美国餐饮配送行业,2013年成立、2020年上市的DoorDash能在与Uber Eats、GrubHub的竞争中突围,部分得益于其“农村包围城市”的战略——郊区市场不仅竞争较小,客单价也更高。疫情封控措施更助推了业务爆发式增长。
近年来,公司逐步拓展至杂货、非食品类零售配送,并在不破坏客户体验的情况下谨慎发展在线广告业务。
徐迅在财报电话会上强调:“我认为,对一款产品的成功最重要的是平衡广告主需求与消费者体验,因为健康的平台生态始终是广告业务的前提和根基。”
最新财报显示,DoorDash季度营收达29亿美元,同比增长25%;实现净利润1.41亿美元,较去年同期的1.51亿美元亏损有显著改善。
过去12个月,其股价翻倍至201美元。
DoorDash新推出的软件平台,为餐饮零售商提供工具,通过自己的网站和应用程序订餐。对于这个平台,徐迅保持审慎乐观,公司目前所解决的只是最容易实现的目标。
他表示:“当前我们仅解决了自主配送和订餐的基础需求,但要真正成为数字化领军者,仍需突破更多边界。”(财富中文网)
译者:刘进龙
审校:汪皓
Restaurant delivery giant DoorDash seemingly has a lot going for it.
It controls about two-thirds of the U.S. restaurant delivery sector and last year topped $10 billion in revenue. It posted a strong recent earnings report that encouraged investors and increased its market value to more than $83 billion. And it’s adding new business lines that could serve as the foundation for many years of future growth.
But when an analyst asked DoorDash CEO Tony Xu this week whether the company’s future growth would come more from attracting new customers or persuading existing DoorDash customers to order more frequently, he responded with a candid take on how far he thinks his company still has to go.
“If you took our oldest area of exploration, U.S. restaurants…we’re still single-digit percentages of the U.S. restaurant industry sales,” he said. “If you look at globally, that number would be even smaller.”
“And then if you added the population point that you made,” Xu added, “we are a speck of dust in terms of how penetrated we are. And I think, the answer is really both, in terms of penetration and frequency.”
Whether Xu was trying to temper expectations or, more likely, encourage investors to believe that DoorDash’s best days are yet to come, it served as a reminder of how the pure-play food delivery sector is still relatively nascent.
DoorDash, which launched in 2013 and went public in 2020, broke away from competitors like Uber Eats and GrubHub in the U.S. food delivery market partly by focusing on suburbs instead of big cities, where there was often less delivery competition and larger spending per order. Pandemic-era lockdowns also fueled massive growth.
In recent years, DoorDash has expanded into delivering from grocery stores and from non-food retailers, and has attempted to carefully expand its online advertising business in ways that don’t degrade the customer experience.
“I think the most important thing of getting the product right is making sure that we can balance the needs of the advertiser with the needs of the consumer,” Xu said on the earnings call, “because…the way I think about this is that a healthy marketplace always precedes and trumps an advertising business.”
In its latest quarter, DoorDash had $2.9 billion in revenue, a 25% gain from the same period a year earlier. Net profit was $141 million, versus a $151 million loss in the year-ago quarter.
Over the past 12 months, DoorDash’s shares have nearly doubled to $201.
Xu also cautioned that while he sees promise in DoorDash’s new software platform, which provides tools for restaurants and retailers to take orders through their own websites and apps, the company is currently addressing mostly low-hanging fruit.
“[W]e’re really only addressing a couple of problems with first-party delivery and first-party ordering,” he said, “but obviously if you think about how do you become a digital powerhouse, you’re going to have to do more than that.”